Up-skilling Managerial Leadership
For Managers & Supervisors
Brief Intro
Managers and Senior Managers is the bridge that connects the senior management and the operational teams on the ground. It is the middle management implements the company wide strategies to achieve organisation goals through the teams on the ground. It is the key group of people who monitor and guide the teams towards achieving the goals. As team leaders and managers progress in their career, new and more advanced skills and knowledge are required to achieve greater success. This means being able to manage other people, projects and priorities and to lead teams effectively. This training course provides a solid framework to understand the key drivers of leadership and management success and a toolbox of essential team leadership and management skills and knowledge about mindset and values, managerial leadership techniques, coaching, emotional intelligence, feedback and decision making.
Objectives
Participants attending this programme will:
- Understand the techniques to manage diverse teams
- Learn how to drive the conversation on the subject of diversity and inclusion
- Learn to communicate better in a variety of professional situations
- Develop effective communication skills
- Grasp techniques to manage time effectively
- Develop business mindset and growth mindset
- Understand different levels of service expectations
- Learn the concepts of cross selling and up-selling
- Develop performance management techniques & KPIs
Highlights of the course
Build and manage effective team with diversion and inclusion in mind
Communication Fundamentals
Time Management Essentials
Service Excellence and Cross-Selling & Up-Selling
Build and manage effective team with diversion and inclusion in mind
Diversity is having a culture that values uniqueness of people of different backgrounds,
cultures, genders, and races. Inclusion means inviting diverse groups to take part in the
company’s life. Participants will learn how to drive the conversation on the subject of diversity
and inclusion, hire and retain diverse talent, listen to employees, and integrate diversity and
inclusion into their employee life cycle.
Communication Fundamentals
Participants will learn how to communicate more effectively. This module helps participants to
communicate better in a variety of professional situations, including meetings, email
messages, pitches, and presentations. Through the use of examples and applied
methodologies, the module shows how to build the participants communication skills and
communicate in a way that effectively and professionally conveys their message.
Time Management Essentials
Effective time management is an indispensable skill. The class lays the theoretical and
practical foundations for managing the participant’s time and becoming more productive to get
more done in the shortest time possible and avoid the obstacles and distractions that can get
in the way of good time management.
Service Excellence and Cross-Selling & Up-Selling
The biggest challenge today in the service industry is to create a passion for uplifting service
to every department or service centre of the company. Participants will learn different levels of
service expectations of customers and ways to develop a service improvement mindset.
Additionally, participants will be introduced to the concepts of cross selling & up-selling which
have proven to multiple the sales goals of major international brands.
Trusted By
Highlights of the course
Developing Strategic Focus
Change & Stress Management
Agile Project Management
Situation Leadership
Developing Strategic Focus
Doing things yourself and getting things done by others are two different things. Learn strategies that can help senior leaders and their teams achieve corporate objectives efficiently. Develop the strategic focus and discover how to prioritise your work, say no to distractions, and more.
Change & Stress Management
Get practical frameworks and strategies for guiding a team as they acclimate to brand-new ideas and initiatives. Be a Transformational Leader who would guide the team to new heights in the midst of change across all industries. Learn techniques to manage stress while working at the highest levels of the organisation. Explore cognitive-behavioural approaches to stress management based on current research and practice.
Agile Project Management
Explore the similarities and differences between traditional and agile project management and distinguish the best ways to craft a quality plan. Explore the fundamentals of project management, from establishing project goals and objectives and building a project plan to managing resources and work, meeting deadlines, and closing the project. Understand how the organisational structure effects project management. Practical usage of Gantt charts and other project management software.
Situation Leadership
Choosing the right leadership style for the right people, is critical for anyone managing a team. It also depends on the competence and maturity of the followers. This is a time in history when leaders look less like bosses and more like partners. Learn ways to grow professional and personally by leading situational leadership styles.