The unique characteristics of millennials demand a different strategic approach to the recruitment and retention of employees. One of the main issues faced by corporates these days is to get the full potential of the new recruits as expected by the Managers & supervisors at the company as the graduates are only theoretically prepared but unprepared for the practical environment. This program lays the foundation for the new comers of your organisation to get prepared for the work-life from enhancing communication skills, time management, and interpersonal skills to emotional readiness to face the harsh realities in a work environment. Another challenge today in the service industry is to create a passion for uplifting service at every department or service centre of the company. Participants will learn different levels of service expectations of customers and ways to develop a service improvement mindset. Additionally, participants will be introduced to the concepts of cross selling & up-selling which have proven to multiple the sales goals of major international brands. Apart from the classroom trainings, on-site scenario based training will be given to teach how to handle complex scenarios with customers and to improve customer experience. The training will be concluded with an engagement trip that will boost the motivation and morale of the participants.